Fairway Insurance
Cutting claims processing from days to minutes
Manual claims review created a multi-day backlog. We automated document intake and triage with a human-in-the-loop review step.
95%
Faster initial review
4 days → 12 min
Avg processing time
0
Backlog after Q1
18 weeks
Engagement length
4 engineers
Team size
The challenge
Fairway processed insurance claims manually, with adjusters reading every submitted document by hand. Average processing time stretched to four days, and the backlog grew faster than the team could review it.
Our approach
We built an automated intake pipeline that classified documents, extracted structured claim data, and flagged anomalies for adjuster review — keeping a human in the loop for every approval decision rather than fully automating it. Adjusters now review pre-structured claims instead of raw documents.
The result
Routine claims that took days now clear initial review in minutes, the claims backlog cleared within the first quarter post-launch, and adjusters report higher confidence in flagged edge cases.
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